1. Free Trial
UniCMMS offers a 15-day free trial with full access to all platform features. No credit card or payment information is required to start the trial. You will not be charged during the trial period.
At the end of the trial period, your account will be deactivated unless you upgrade to a paid subscription. There is no automatic charge at the end of the trial.
2. General Refund Policy
All subscription fees paid to UniCMMS are generally non-refundable. When you subscribe to a paid plan, you are committing to the services for the subscribed term (monthly or annual). We encourage all new customers to fully evaluate the platform during the free trial period before committing to a paid plan.
3. Exceptions — When Refunds Are Granted
Notwithstanding the general policy above, we will consider refund requests in the following circumstances:
3.1 Service Unavailability (SLA Breach)
If UniCMMS fails to meet our stated uptime commitments as specified in our Master Service Agreement or Terms & Conditions, you may be eligible for service credits or, in severe cases, a partial refund for the affected period. See our SLA terms for details.
3.2 Billing Errors
If you were charged incorrectly due to a billing error on our part (e.g., duplicate charge, wrong plan amount), we will issue a full refund of the erroneous amount within 5–10 business days upon verification.
3.3 Early Termination of Annual Plans
Annual subscription fees are paid upfront and are non-refundable as a general rule. However, in exceptional circumstances such as a company closure or documented force majeure, we will review refund requests on a case-by-case basis. Approved refunds for annual plans will be prorated based on unused complete months remaining.
3.4 New Subscriptions (7-Day Satisfaction Window)
If you are a new paying customer (converting from trial or new account) and are not satisfied with the platform for any reason, you may request a full refund within the first 7 days of your first paid subscription period. This courtesy refund is available once per organization and requires no justification.
4. Refund Process
To request a refund, please contact our billing team:
- Email: billing@unicmms.com
- Subject line: "Refund Request — [Your Company Name]"
- Include: Account email, subscription details, and reason for the refund request
We will review your request and respond within 3 business days. Approved refunds are processed to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
5. Non-Refundable Items
The following are not eligible for refunds:
- Monthly subscription fees already paid
- Annual subscription fees after the 7-day satisfaction window (except as noted above)
- Professional services fees (implementation, training, custom development)
- Add-on user licenses already activated
- Fees paid for periods during which you actively used the Services
- Any fees waived or discounted as part of a promotional offer
6. Cancellation
You may cancel your subscription at any time through your account settings under Billing, or by contacting our support team. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Services until the end of the period for which you have already paid.
Cancelling does not automatically trigger a refund. Refunds are subject to the terms described in this policy.
7. Account Termination by UniCMMS
If UniCMMS terminates your account due to a violation of our Terms of Service or Acceptable Use Policy, you will not be entitled to a refund of any fees already paid.
If UniCMMS terminates your account for reasons not related to a policy violation (e.g., service discontinuation), we will provide a prorated refund of any prepaid unused fees.
8. Currency and Taxes
Refunds are issued in the same currency as the original payment. We are unable to refund taxes in jurisdictions where refunded taxes are not recoverable. For tax-related refund questions, please consult a tax advisor.
9. Contact Us
Questions about billing or refunds:
Billing Team
Email: billing@unicmms.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET