Work Request Portal
Anyone in Your Building Can Report a Problem.
No Login Required.
Your operators, facility users, and staff see equipment problems first — but they shouldn't need a CMMS account to report them. UniCMMS Work Request Portal gives anyone in your facility a frictionless way to submit maintenance requests that flow directly into your work order queue.
Scan a QR. Describe the Problem. Done.
Print UniCMMS QR codes and attach them to equipment, doors, elevators, or any asset. Anyone who scans the code sees a simple form pre-filled with the asset details — they describe the problem, optionally add a photo, and submit. The request becomes a work order in your queue instantly.
- ✓ No login or account required to submit a request
- ✓ Pre-filled with asset details from QR scan
- ✓ Optional photo/video attachment
- ✓ Requestor notification: email update when work is completed
- ✓ Multi-language support: portal available in 5 languages
- ✓ Branded with your company logo and colors
Every Request Reaches the Right Team Automatically.
UniCMMS intelligently routes incoming requests to the right maintenance team, queue, or technician — based on asset type, location, request category, and priority rules. No manual triage required.
- ✓ Category-based routing (electrical, HVAC, plumbing, equipment)
- ✓ Priority auto-assignment based on request keywords and asset criticality
- ✓ Duplicate detection: merge similar requests for the same asset
- ✓ Request acknowledgment: auto-reply to requestor within configured time
- ✓ SLA tracking: measure response and resolution time per request type
Fully Branded. Fully Yours.
The Work Request Portal looks like part of your organization, not a third-party tool. Add your logo, your colors, your domain — and use the captured requests as data feeding into your CMMS.
- ✓ White-label branding (logo + accent color + domain)
- ✓ Custom intake fields per asset type
- ✓ Multi-language interface
- ✓ Analytics on submission volume and response times
- ✓ Embed in intranet or building management portal
From Request to Closed Work Order — End to End.
The portal is just the front door. Behind it, every request becomes a tracked work order with full lifecycle management — assignment, execution, completion, and audit trail.
- ✓ Auto-conversion of approved requests to work orders
- ✓ Requestor sees status updates in real time
- ✓ Closure email with summary of work performed
- ✓ CSAT survey on closure for continuous improvement
- ✓ Full audit trail from request to completion
Proven Impact
Measurable Results, From Day One
Trusted by Maintenance Teams Worldwide
What Our Customers Say
Switching to UniCMMS gave our team a tool they actually want to use. The mobile app changed everything for our field technicians.
Setup took us less than two days. Our PMs and work orders were running before the week was out — no consultants required.
The AI predictions caught two failures in the first month that would have cost us six figures. UniCMMS pays for itself.
For Every Role
Built for Every Member of Your Team
From technicians in the field to executives in the boardroom, UniCMMS gives every role the right view of the data.
For Reliability Engineers
Drill into failure modes, asset health scoring, and reliability-centered maintenance plans.
- ✓ Failure mode & effects analysis
- ✓ Asset health scoring
- ✓ RCM templates
- ✓ MTBF / MTTR analytics
For Technicians
A mobile-first experience built for the field — fast lookups, simple logging, no friction.
- ✓ QR code scanning
- ✓ Real-time field logging
- ✓ Offline mode
- ✓ Instant document access
For Operations Leaders
Executive dashboards and total cost of ownership — see the health of the whole portfolio at a glance.
- ✓ Executive dashboards
- ✓ Total cost of ownership
- ✓ Depreciation tracking
- ✓ Uptime KPIs
4,000+ companies rely on UniCMMS
Across manufacturing, healthcare, hospitality, facilities, energy, and more.
Let Your Whole Organization Help Maintain It
Print QR code labels for every asset and watch maintenance requests flow in from people who know the problems firsthand.