Support & Assistance
Support That
Actually Supports You.
Too many software companies sell you a platform and disappear. Not UniCMMS. Every customer gets a dedicated Customer Success Manager, access to live support, an extensive knowledge base, and a community of maintenance professionals — from day one to day forever.
Onboarding That Gets You Live in 48 Hours.
Every new UniCMMS customer is paired with a dedicated Customer Success Manager who runs a structured onboarding plan — from data import to team training to go-live.
- ✓ Dedicated Customer Success Manager from day one
- ✓ Structured onboarding playbook tailored to your industry
- ✓ Free data migration from your current CMMS
- ✓ Team training included with every plan
- ✓ Live in under 2 days for most teams
Help When You Need It. Where You Need It.
Reach our team in seconds — live chat, email, or phone. No bots, no phone trees, no escalation queues. Just real people who know UniCMMS and maintenance.
- ✓ Live chat support: < 2 minute response time
- ✓ 4-hour email response SLA on all plans
- ✓ Direct phone support for Business and Enterprise plans
- ✓ Dedicated CSM for Business and Enterprise
- ✓ Bug escalation directly to engineering
A Library That Answers Most Questions Before You Ask.
500+ knowledge base articles, hundreds of video walkthroughs, and a vibrant community forum where 5,000+ UniCMMS users share what works.
- ✓ 500+ knowledge base articles, updated weekly
- ✓ Step-by-step video tutorials for every feature
- ✓ Community forum with 5,000+ active members
- ✓ Weekly live training webinars open to all customers
- ✓ Templates and best-practice guides for every industry
Your Success Is Our Success.
We measure ourselves on your outcomes — not our ticket close rate. Quarterly business reviews, ongoing optimization recommendations, and a feature roadmap shaped by your feedback.
- ✓ Quarterly business reviews with your CSM
- ✓ Optimization recommendations from your usage data
- ✓ Direct input into the product roadmap
- ✓ Customer Advisory Board for top customers
- ✓ NPS and CSAT tracked publicly — 98% CSAT today
Proven Impact
Measurable Results, From Day One
Now in Private Beta
Be one of our 15 founding teams
Test UniCMMS on your real assets — free for 3 months, with white-glove onboarding and a direct line to the team. Stay after the beta and keep 15% off for 12 months.
Join the Beta →For Every Role
Built for Every Member of Your Team
From technicians in the field to executives in the boardroom, UniCMMS gives every role the right view of the data.
For Reliability Engineers
Drill into failure modes, asset health scoring, and reliability-centered maintenance plans.
- ✓ Failure mode & effects analysis
- ✓ Asset health scoring
- ✓ RCM templates
- ✓ MTBF / MTTR analytics
For Technicians
A mobile-first experience built for the field — fast lookups, simple logging, no friction.
- ✓ QR code scanning
- ✓ Real-time field logging
- ✓ Offline mode
- ✓ Instant document access
For Operations Leaders
Executive dashboards and total cost of ownership — see the health of the whole portfolio at a glance.
- ✓ Executive dashboards
- ✓ Total cost of ownership
- ✓ Depreciation tracking
- ✓ Uptime KPIs
4,000+ companies rely on UniCMMS
Across manufacturing, healthcare, hospitality, facilities, energy, and more.
Questions? We're Ready to Help.
Reach our team directly — no bots, no phone trees, just real people who know UniCMMS and maintenance.